As more and more people and firms prefer to get customer service and technical support online, Extract leverages its ten years of experience in this vertical to provide leading-edge online CRM services customized to Client needs.
Extract uses this expertise to ensure customer satisfaction with markedly increased first contact resolutions and low ‘per contact’ cost. This again allows Extract to provide a compelling solution, personalized for the client’s offerings.
Extract has significant experience in handling customer service and support requests for order tracking, order upgrades and downgrades, post-sales queries, accounting and billing issues, etc.
On the technical support side, Extract has the people, processes and commitment to exceed the quality expectations of our customers. Our technicians provide remote diagnosis and fixes, product warranty administration, root cause analysis and escalation to level 2 and level 3 - including onsite field dispatch.